ONLINE HELP
SEARCH FOR THE PRODUCT
Searching for a product on grandesport.it is simple: you can search for it among the categories listed in the site menu, by selecting a sub-category, or enter the name of the product in the dedicated space at the top right.
PRICES
The prices of the products are expressed in Euros (€), variations are possible and in this case the site will be updated with the indication of the new price.
The amount will be charged in Euros.
SIZES
In case of indecision, to help you choose the right size, you will find the indication "Size guide" next to the products. Just click to consult the size comparison table.
RIGHT OF WITHDRAWAL AND RETURNS
The Italian law (art.5 Legislative Decree 22 May 1999 N.185) establishes that the consumer who acts for purposes unrelated to his commercial activity - retailers and companies are excluded - can exercise the right of withdrawal and return the product to the seller, in cases provided for by law, and obtain a refund or replacement.
For any reason he is not satisfied with the purchase made, the customer will therefore have the right to withdraw from the contract, without any penalty.
HOW DO YOU EXERCISE THE RIGHT OF WITHDRAWAL?
The right of withdrawal is exercised by sending, within 14 days from the date of receipt of the products, a written communication to the following address: ———— This communication can be sent by post or e-mail (info@iileven.com ). The goods must be returned, within 14 days from the date of receipt and together with the Return Form duly completed, to the following address:
—————-
The costs for the return are charged to the customer. An essential condition for exercising the right of withdrawal is the return in perfect condition of the products purchased, unused, with original labels not removed and with the original packaging. The returned products must also be carefully packed, in order to protect the original wrapping from any damage, writing or affixing of labels. The risks of transport for the return of the products are fully borne by the customer. Products that have been washed and damaged by detergents / additives, or products damaged by the customer due to inexperience (eg ironing with excessive temperature, incorrect patching on sweaters, etc.) will not be replaced or refunded. For technical reasons, the color of the products displayed on the site may be slightly different from the real color: this variation cannot be a reason for product replacement or refund. The right of withdrawal cannot be exercised: on customized products at the express request of the customer (eg customized products with names and / or numbers, with initials, with the exception of defective or damaged products); on underwear and costumes; on match jerseys following the change of the player's jersey number or his transfer to another team. For products at a discounted price (Outlet section, special promotions) no refunds are made but replacements are possible or the request for a voucher of value corresponding to the amount paid, to be used later.
REFUNDS AND REPLACEMENTS
The reimbursement time for the purchase or replacement of the product is approximately 30 days. The replacement of the product takes place after checking the status of the returned product.
In case of cash on delivery (only for Italy) the refund is made by bank transfer. In case of payment by credit card, PayPal or bank transfer, the refund is made by crediting the amount and the refund time may vary according to the credit card used.
The reimbursement excludes transport costs, both for sending and returning the goods, and any customs duties / taxes.
The reimbursement of the purchase price will be total only in case of return made by the customer due to defective or damaged goods received, or in case of loss / incorrect delivery of the package by the courier. Refunds and replacements are not made on customized products at the express request of the customer (eg: customized products with names and / or numbers, with initials, with the exception of defective or damaged products); on underwear and costumes. For products at a discounted price, no refunds are made but replacements are possible or the request for a voucher of value corresponding to the amount paid, to be used later.
REQUESTS AND COMPLAINTS
The maximum times within which to submit requests or complaints are as follows:
- 15 DAYS for complaints relating to defective goods, missing or not corresponding to the order.
- 3 MONTHS for requests relating to shipments or deliveries (eg package not received, package storage, delivery problems, etc.).
- 6 MONTHS for requests relating to payment transactions or refunds.
COPYRIGHT AND TRADEMARKS
Brands, logos and other distinctive signs of various kinds used on the site belong to their respective owners and their use is prohibited, including reproduction on other websites by unauthorized third parties. The contents of the site (texts, graphics, images and animations) are protected by copyright.
APPLICABLE LAW
The law in force and applicable for purchases on grandesport.it is that of the Italian Republic. For any dispute relating to the marketing of the site's products, the competent court is that of the Court of Verona.
