SHIPPING & RETURNS

I CAN RETURN MY PERSONALIZED PRODUCTS

Unfortunately, it is not possible to return personalized goalkeeper gloves. As it has been modified especially for you, it is not possible to offer it to other goalkeepers.

If you are unsure of the correct size, we recommend that you always order the first pair of gloves without customization and only choose a customization when you order again (if you are sure of the size).

HOW IS IT POSSIBLE TO RETURN THE GOODS?

If the product meets the return conditions, please proceed as follows:

  • Send us an email at info@iileven.com specifying the order number, the willingness to request a return or replacement, in the second case the model and size with which you wish to return the product.
  • Return the ordered product safely packaged to us
  • As soon as we have received your return, we will verify and process the return (this can take up to 5 business days)
  • As soon as your return has been processed, we will refund the value of the goods, minus the shipping costs, using the payment method you chose when ordering or we will send you the model you requested as a replacement.

IMPORTANT: THE EXCHANGE IS NOT POSSIBLE AT THE SAME TIME

If you request a replacement, the model selected in exchange will be sent to you only once the return has been evaluated and processed. It is therefore not possible to exchange the returned model with the new one at the same time.